Introduction

Your privacy is important to us. This privacy statement explains what personal data do we collect from you and how we use it.

Who are we?

We’re truourherbs.com, a passionate company aiming to promote an active, healthy, and balanced lifestyle. Our operating address is Priceless Spices and Herbs, Door No:2, Baby’s Arcade, Behind Malabar Hospital, Yakkara, Palakkad, Kerala, 678001. GST: 32CKDPA0217Q1ZI. To get in touch, please email help@tryourherbs.com.

‘Try our herbs’ is the sole Data Controller, product designer, and operations controller.

How do we use your information?

Consent: Most of the pages on our website can be accessed without providing your personal information. However, in the circumstance where you have the option to provide your personal information through our site, the submission of your personal details means you consent to our use of this data as set out in this privacy policy.

Use of information: You will always have the opportunity to decline marketing information and updates before you submit your personal details to us. If you choose to receive marketing updates when submitting your personal information, we may contact you by mail, telephone, or email to provide details of services, newsletters, and events that are deemed relevant to you. For this purpose, we may disclose your information to our agents and service providers. When purchasing from us, we may also disclose your name and email address to third-party review service providers. If you would like to withdraw consent to receive marketing updates or any other communications, please let us know.

This notice tells you what to expect when tryourherbs.com collects personal information. This applies to the information we collect about:

Visitors to our website
Create an account
Sign up for our newsletter
Purchase a product on our website
Chat with us
Contact us via the contact us page

1. Visitors to our website (Analytics and Advertising)
When someone visits www.tryourherbs.com, we use third-party services, such as Google Analytics and Search Console to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site; in order to improve the overall website performance and user experience. This information is only processed in a way that is anonymous and does not identify anyone. We do not make and do not allow these third-party service providers to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called Custom Audience. This tool allows us to personalize our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. This tool helps us convert your email address to a unique number that Facebook uses to match to unique numbers Facebook generates from the email addresses of its users. Please inform us at help@tryourherbs.com if you want to provoke your permission.

Cookies: When you visit our website, our server will automatically record your IP address and the time and duration of your visit. Please see our cookies policy for more information on how we use cookies on our website.

2. Create an Account
We use a third-party provider, woocommerce, as the platform for our e-commerce transactions. When you create an account, woocommerce collects information about you including your name, email address, number of orders for customers to easily access their account and be able to see relevant account information. For more information, please see woocommerce privacy notice. We use a third-party provider, Mailchimp to deliver our promotional and marketing emails. If you accept to receive marketing, you will go onto our subscriber list for Mailchimp. For more information, please see Mailchimp’s privacy notice: https://mailchimp.com/legal/privacy/.

3. Sign up for our newsletter
If you consent to receive promotional and marketing material from us, your email address will go to Mailchimp. We gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our email marketing.

4. Purchase a product on our website
When you purchase, information will go to some Third-party providers so we can process your order and improve your customer experience. For example:

woocommerce – Will collect data to be able to process and deliver the order.
Mailchimp – Will collect data to email you further promotional, product, and marketing information

Logistic service provider (Bluedart/Indiapost/Amazon logistics/Delhivery whichever comfortable)– Will collect data to be able to deliver your order

5. Chat with us
We use two third-party providers, Zendesk and Whatsapp for business, to manage our live chat and customer service experience. Customers will sometimes provide their email and name, which Zendesk will store for 2 years.

6. Contact Us
We use a manual method to manage our contact us queries. Customers provide their email and name, which will store our databook for 2 years.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, card details, and delivery details to be able to carry out the requirements.

What is the purpose of processing this information?

The purpose of collecting information is made clear to you at the point of information collection. We process information based on consent.

Who do we share this information with?

Tryourherbs.com will never independently sell personal information for commercial purposes. However, tryourherbs.com does disclose personal data to third parties or allow third parties to access personal data to help provide services, such as:

To collect data for inventory management and demand planning

To respond and manage support inquires

Tryourherbs.com may also provide personal data, where permitted, to prevent, investigate, or respond to:

Potential fraud
Illegal conduct

Additionally, if a third party acquires all (or substantially all) of tryourherbs’s business and/or assets, tryourherbs.com may disclose your personal information to that third party in connection with the acquisition.

How long do we keep this data?
We keep personal data for promotions and marketing for 2 years. We keep finance data for business purposes for as long as necessary.

How can we make sure your data is secured?
To protect your personal information, we take reasonable precautions to seek to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Your data is encrypted by woocommerce and our hosting partner ‘Amazon Web Services using the HTTPS protocol for secure communication over a computer network. Woocommerce also encrypts any sensitive stored information, and salts and hashes passwords using bcrypt.

If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Your Rights
As per available Indian data protection regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.

Complaints or Queries

We try to meet the highest standards when collecting and using personal information. We are happy to provide any additional information or explanation needed.

Access to Personal Information

Individuals can find out if we hold any information by making a ‘subject access request’ under the Data regulations. To make this request, please put the request in writing to the address below:

Bineesh Aravindhan, Data protection officer, Priceless Spices and Herbs, Door No:2, Baby’s Arcade, Behind Malabar Hospital, Yakkara, Palakkad, Kerala, 678001.

If we do hold information about you, we will:

Give you a description of it
Tell you why do we are holding it
Tell you who it could be disclosed to
Let you have a copy of the information

How to Contact Us
If you want to request any information about our privacy policy, please email us at help@tryourherbs.com, call us 09747709272 or write to us at:

Bineesh Aravindhan

Priceless Spices and Herbs Data Protection, Priceless Spices and Herbs, Door No:2, Baby’s Arcade, Behind Malabar Hospital, Yakkara, Palakkad, Kerala, 678001.

For legal concerns: Den Law Associates, Palakkad, Kerala.